Policies

Privacy Policy

1. Personal Data

In compliance with applicable laws, we may gather, use, store, and share various types of personal information when you utilize our services. These categories of personal data include:

1. Identity Information: Includes your first and last name, social media profiles, username.
2. Contact Information: Comprises your billing address, email address, and phone numbers.
3. Transaction Information: Details regarding offers or services you’ve subscribed to via our Website.
4. Technical Information: Includes your device IDs, login data, access times, browser type and version, device details, cookie data, time zone setting, location, browser plug-ins, operating system, and platform.
5. Usage Information: Data on how you interact with our Website, products, and services.
6. Marketing and Communication Preferences: Your preferences for receiving marketing from us and third parties.

We do not collect any sensitive personal data (e.g., religion, race, ethnicity, politics, genetics, health, sexual orientation). Please refrain from submitting this type of information to us.

Non-Personal Information

We also gather, utilize, and share aggregated data such as statistical or demographic data, which do not directly or indirectly reveal your identity. For instance, we use aggregate data to analyze website usage to understand the percentage of users accessing a specific feature.

2. How We Collect Your Personal Information

Direct Collection

You may provide your identity, contact, financial, profile, and marketing preferences directly through:

1. Creating an account on our Website
2. Setting your marketing preferences for email, SMS, postal mail, and push notifications
3. Providing feedback
4. Communicating with our support team
5. Requesting information from us
6. Marketing and Communication Preferences: Your preferences for receiving marketing from us and third parties.

Indirect Collection

We collect transaction, technical, and usage data through your interactions with our Website. This data is gathered using cookies, server logs, and similar technologies. Additionally, we may receive data from third parties like analytics providers or advertising networks and from websites using our cookies or tracking technologies.

3. Usage of Your Personal Information

We utilize your personal information in ways permitted by law, including:

1. Consent: With your consent, we may use your data for specific purposes like sending direct marketing communications. You can withdraw your consent at any time, but this might limit certain services we can provide.
2. Performance of a Contract: We process your data to fulfill our contractual obligations.
3. Legal Obligation: We may process your data as required by law, such as in cases of fraud or criminal activity.
4. Legitimate Interest: We process your data to conduct and manage our business, ensuring we provide you with the best experience while balancing any potential impact on your rights.

4. Sharing Your Data

We ensure the secure and lawful handling of your personal information by all involved parties. Third-party service providers are only permitted to process your data as per our instructions and for specified purposes.

Internal Sharing

Employees of our company and affiliated entities access your data to provide customer service and comply with data protection regulations. Access is tightly controlled and granted only when necessary.

External Sharing

Service providers such as email, push notification, data validation, SMS, and data warehouse providers process your data on our behalf. Examples include Get Response, One Signal, Kickbox, Text Local, and Google’s Big Query. For their data protection practices, refer to their privacy policies.

We may also share your data with:

1. Fraud prevention and identity verification services
2. Professional advisors like lawyers, bankers, auditors, and insurers
3. Third parties with your explicit consent
4. Law enforcement and regulatory bodies as required by law

We do not transfer your data to third parties linked through our Website for offers and promotions. However, clicking on such offers may grant us access to anonymized transaction data related to your activity.

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Factors such as data nature, sensitivity, and processing purposes determine retention periods. We may anonymize your data for extended use. Upon ending our relationship, we securely destroy your personal data as required by law.

6. Your Rights

To exercise your rights or inquire about your personal data, contact us at [email protected]. Expect a response typically within a month. A nominal fee may apply, and we might need to verify your identity to protect your personal data.

7. Unsubscribe or Delete Your Account

To unsubscribe from marketing communications or delete your account, follow instructions in our emails or contact our Data Protection Officer. Allow up to 48 hours for changes to take effect. Unsubscribing does not delete your data, but you can request erasure by contacting us.

8. Security and Storage of Your Data

We implement appropriate technical and organizational measures to protect your data. Despite our efforts, please recognize the limitations of internet security. In case of suspected breaches, we follow protocols to address them and notify you and relevant authorities as required by law.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and improve our websites functionality. By continuing to use our site, you consent to our use of cookies.

10. Contact Information

For further inquiries or concerns about this privacy policy contact [email protected]. Last updated: 21/05/2024.